The Trust Factor: The Road To Win-Win Relationships

The Trust Factor: Creating High-Performance TeamsDramatically increase your effectiveness with others as you learn the principles and skills of trust and interpersonal dialogue.

Course Overview

Despite our amazing technological advances, the work of an organization is accomplished by people. It is people who interface with the customer, make the product, deliver the service, plan, coordinate how work gets done, improve processes and systems, ensure quality, and return a profit.

Technology has provided us with better tools, but people who do the organization’s work are ultimately responsible for its success.

Therefore, one of the challenges of all organizations is to create a climate of trust in which people collaborate and work together effectively. When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there may be deep, often hidden, animosities, and resentments. We struggle against one another for what we want. The more you win, the more I lose, and vice versa. Respect is lost, and our performance is compromised as our energies go into manipulation, coercion, and protection rather than working towards our shared vision.

We believe it is not presumptuous to assert that the most successful organizations of the 21st Century will be those that know how to create a climate of trust among all their employees.

Doing so is not easy and will require the alignment of philosophy and organizational design. However, even more, important than these elements is the quality of our person-to-person interactions. Trust is a highly subjective experience that is strengthened or weakened each day through our interactions, the respect we demonstrate, how we talk to people, and how we go about working out our differences of opinion and competing needs.

Most organizations are filled with intelligent, capable people stifled because of a lack of personal communication skills or a larger organizational environment that does not support honest and direct communication. Lacking constructive ways of talking, particularly about politically sensitive matters, people learn to avoid or play political games, but at a high cost. Good ideas fail to make it to the light of day. Valuable employees lose their desire to contribute. Others leave.

Course ObjectivesSuccessful completion of this course will increase your ability to:

  • Learn the core elements of trust.
  • Identify how we engage in collusive, weakening patterns of relating to others.
  • Experience a change of heart and know how to break out of collusive patterns.
  • Come to view others in a way that promotes unity, trust, and goodwill.
  • Understand the three phases of interpersonal dialogue and practice dialogue skills.
  • Commit to interacting with others in strengthening rather than weakening ways.
  • Develop the ability to confront poor performance and behavior problems.

Course Logistics

  • All Team Members
  • Format: Online or Classroom
  • Course length: Eight modules lasting three to four hours (online programs may be broken into two sessions)
  • Workbooks Provided
  • Application of Adult Learning Styles
  • Students learn best by incorporating their personal experiences
  • Workshops use accelerated learning techniques, role-plays, simulations, discussions, and lectures.
  • Interactive learning setting
  • Opportunity to apply the concepts in a risk-free environment

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