The Trust Factor: The Road To High-Performance

The Trust Factor: Creating High-Performance TeamsDramatically increase your effectiveness with others as you learn the principles and skills of trust and interpersonal dialogue.

Course Overview

Dramatically increase your effectiveness with others as you learn the principles and skills of trust and interpersonal dialogue.

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost, and our performance is compromised as our energies go into manipulation and protection rather than working together toward a shared vision.

We believe that the most successful organizations of the 21st century will know how to create a climate of trust and goodwill among their employees.

Course ObjectivesIn this program, you will learn how to interact with others in ways that build trust and win-win outcomes. Specifically, you will:

  • Learn the core elements of trust.
  • Identify how we engage in collusive, weakening patterns of relating to others.
  • Experience a change of heart and know how to break out of collusive patterns.
  • Come to view others in a way that promotes unity, trust, and goodwill.
  • Understand the three phases of interpersonal dialogue and practice dialogue skills.
  • Commit to interacting with others in strengthening rather than weakening ways.
  • Develop the ability to confront poor performance and behavior problems.

The Trust Factor Modules

  • Appreciate the need for collaboration in our interdependent society.
  • Learn the definition and key elements of trust.
  • Evaluate the consequences of high and low trust within an organization.
  • Understand the importance of being trustworthy and rate your trustworthiness.
  • Receive feedback from others about your personal trustworthiness.
  • Understand the dynamic of collusion.
  • Be able to identify and diagram collusive relationships.
  • Write a personal story of collusion.
  • Evaluate the consequences of collusion.
  • Learn the four reasons we engage in collusion.
  • Identify payoffs and prices from our collisions.
  • Understand the folly of trying to get others to change.
  • Learn the two ways to be in relationships with others.
  • Experience a change of heart toward others.
  • Learn and practice the skill of creating safe and trusting conditions.
  • Explore the role of communication in interpersonal relationships.
  • Learn about alternative ways of communicating/influencing others.
  • Identify your “native tongue” or preferred style of communicating.
  • Understand the consequences of an absence of dialogue.
  • Understand the definition and meaning of interpersonal dialogue.
  • Learn and model the core principles of dialogue.
  • Understand why mutuality is the “bedrock” of dialogue.
  • Learn how to create a pool of shared understanding.
  • Know how to solve problems in a win-win way.
  • Do a self-assessment of your skills in interpersonal dialogue.
  • Receive feedback from others regarding your dialogue skills.
  • Learn the steps of dialogue.
  • Practice the skills of mutuality.
  • Learn and practice various inquiry skills.
  • Understand the meaning and guidelines of advocacy.
  • Know how to identify and share your left-hand column.
  • Practice using the skills of dialogue.
  • Identify actions to improve your ability to engage in dialogue.
  • Learn to confront behavior that fails to meet your expectations.
  • Understand the importance of discipline and conformity in building trust.
  • Develop a set of non-negotiables for those whom you lead.
  • Practice the skill of harnessing harmful behavior.
  • Apply the skill to back in the office situations.
  • Understand the characteristics and consequences of co-dependency.
  • Know the difference between responsibility for and responsibility to another.
  • Learn a credo for your relationships.
  • Understand what you do that weakens others when you actually intend to help.
  • Learn the valuing process as a skill to strengthen others.
  • Evaluate what you do to strengthen others in your relationships.
  • Understand how contracting can be used to strengthen yourself and others.

Course Logistics

  • All Team Members
  • Format: Online or Classroom
  • Course length: Eight modules lasting three to four hours (online programs may be broken into two sessions)
  • Workbooks Provided
  • Application of Adult Learning Styles
  • Students learn best by incorporating their personal experiences
  • Workshops use accelerated learning techniques, role-plays, simulations, discussions, and lectures.
  • Interactive learning setting
  • Opportunity to apply the concepts in a risk-free environment

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