February 16


Managing Your Key Moments Is How You Improve Your Emotional Intelligence

By Robert Grossman

February 16, 2018

Emotional Intelligence, high performance leaders, improve your emotional intelligence, Leadership, Trust


How To Improve Your Emotional Intelligence starts with understanding our key moments.

A Key Moment is a triggering event or situation that presents a challenge and elicits or demands a response.  For example:

  • Your flight home on a Friday night is canceled.
  • A co-worker fails to show up for the third time this month, meaning you have to take on some more of their workload.
  • Your child leaves dirty dishes in the sink.
  • Someone criticizes you for a presentation you delivered at a recent meeting.
  • Someone says something you feel is offensive.
  • Engaging in political or religious debates

Although life offers tremendous blessings, beauty, wonder, and joy, most of us need not look far to discover life’s adversities.  Those adversities on the job and in our personal lives will impact our effectiveness as professionals.  Learning to manage and overcome difficulties is critical for maintaining a healthy business and personal relationships and moving up in your organization.

We resent our adversities, wishing they would go away. They do not, but rather keep coming at us in an endless series of Key Moments. We often respond in a state of autopilot without a real awareness of the impact on our lives.  However, if we are aware, we can put ourselves into a powerful mental state from which we can make choices and respond rather than react.

When a Key Moment occurs, we make a choice consciously or unconsciously about how we will respond. In no small measure, the quality of our lives, our happiness, and our effectiveness are determined by how we handle these challenges. People who respond positively to their key moments grow in self-confidence and the assurance that they can influence and even master life.

On the other hand, people who respond negatively to such events gradually become pawns of life, sensing their efforts are futile.

Here is a closer look at what happens:

  1. Key Moment: A triggering event or situation, which presents a challenge or demands a response.
  2. Paradigm: A filter or lens made of a constellation of core beliefs through which we interpret our Key Moments.  Do we respond or react?  Do we react on a conscious level, or do we react in a “knee-jerk” manner?
  3. Meaning: The spin we put on our Key Moments; the conclusions we arrive at to make sense of what is happening.
  4. Feelings: Our internal experience following a Key Moment, such as shortness of breath, nausea, or muscle tension.
  5. Behavior: What we do following a Key Moment. Our reaction can be positive and strengthening or negative and be weakening.
  6. The Pathway to Self-mastery (Good): When we choose to respond to a Key Moment by embracing reality, exercising responsibility, clarifying vision, and acting with integrity.
  7. The Pathway to Survival (Not so good): When we respond to a Key Moment by resisting reality, disowning responsibility, lacking vision, and reacting from fear.

A Moment of Choice is the awareness and personal power when we make a conscious decision to interrupt our adverse reactions and follow the pathway to self-mastery.

How we respond to triggering events on the job and in our personal lives will impact our satisfaction with our lives and those around us. It is also how we improve our emotional intelligence. 

Robert Grossman

About the author

Robert S. Grossman is a business growth consultant, trainer/facilitator, coach and speaker with decades of experience. Having achieved success in both the corporate world and as an entrepreneur, Robert has helped hundreds of companies with high-performance strategic consulting, training and communications. He coaches business leaders, CEOs, presidents, entrepreneurs and sales professionals.

Robert brings 30 years of experience as a business owner, executive coach, Vistage chair and an award-winning communicator.

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