The business world has changed a great deal over the years. Decades ago, employees came in, punched the clock, did their jobs, and went home. The millennial workforce has changed that, though. Ninety-one percent of millennials have aspirations to be leaders, according to The Millennial Leadership Survey. Business owners need to give millennials opportunities, or they will become disengaged. As an employer, it is essential to provide leadership opportunities to employees so that they will have pride in their work. While it might seem frightening to relinquish some control, proper leadership development will make your business stronger. Delegate Tasks Delegating [...]
Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and quickly get tired of waiting in long lines, trying to get a live person on the phone, going through an interrogation to return something or trying to communicate through a language barrier. If you provide your valuable customer with a simple, efficient, pleasant customer service experience, they will revisit your business over and over. More importantly, they will tell everyone they know! Satisfied customers are necessary for any successful business, but they are not enough alone to [...]
Communication is a cornerstone of how well teams interact, perform, and ultimately, produce results. High-Performance teams are aware that perceptions are often based on past experiences and can vary from person to person. They can also get in the way of communication. However, high-performance teams can learn to use verbal and non-verbal communication and active listening skills to avoid misunderstandings and loss of productivity in a team environment. Communication within teams can be a complicated process. Often, it is difficult to put internal perceptions, feelings, and motives into meaning and words. Messages can be misunderstood and misinterpreted due to personal [...]
Business leaders often run into many obstacles that keep them from moving forward solely because of their doubts and fears. Since they are not perfect, it is crucial to learn how to partner well with others and create TEAMWORK! Strong teamwork consists of people who are committed and want to work together in order t be prosperous and productive. Having a team of diversified individuals will bring many positive aspects to a business venture. Be aware that one of the pitfalls is cloning the same people over and over, which will lead to limited resources and limited skills. Step 1. [...]
A 30-minute introduction to delegating for growth.
About the Webinar Webinar Video - Characteristics Of A High-Performance Leader Orginal Webinar Date: May 23, 2018 Runtime: 30 Minutes Many companies still think management and leadership are the same things. While a leader needs to develop management skills, there are four other roles a leader should excel at. It does not matter if you lead a team of two or a large, multi-national corporation, the principles of High-Performance Leadership are still the same - and they can be learned and developed. The Presenter Robert S. Grossman, High-Performance Coach, Consultant & Facilitator @Black Diamond Leadership Having achieved [...]
I'm bringing back this post about PowerPoint from March 2012. This morning I attended a Provisors group meeting where we had a fantastic presentation by the incoming Sheriff for Ventura County. He PowerPoint was good and added a lot to his talk. However, when he clicked to start a video, it didn't play. It was frustrating for him and for the group. I really wanted to watch his video. I believe the video did not play this morning because the presentation file was moved from a computer to a flash card and the video file did not come with it. [...]
UPDATED A Key Moment is a triggering event or situation that presents a challenge and elicits or demands a response. For example: Your flight home on a Friday night has been canceled. A co-worker fails to show up for the third time this month, meaning you have to take on some more of their workload. Your child leaves dirty dishes in the sink. Someone criticizes you for a presentation you delivered at a recent meeting. Someone says something you feel is offensive. Engaging in political or religious debates Although life offers tremendous blessings, beauty, wonder, and joy, most of us need not [...]